Streaming - FAQ's

All video streaming accounts are linked to your email and limited to 3 device log-ins per account. Sharing accounts can result in device lock-out and an "Invalid email or password" message. If you receive this message, log-out from all devices and sign-in again. Please be aware, these are not our rules, but those of our video host, UScreen.  

1) Autoplay from one video to the next - This feature needs to be switched on if you'd like your videos to move from one song to the next automatically. We've had both positive and negative feedback on this feature, so this button option should meet everyone's needs!

2) Song Favorites - As you browse and play the videos in any Song Catalog (for instance, “Sight Words - Alphabetical Order)… Check the "Favorite Video" box under any video being played and you'll see the name appear in a list, below the movie on the left. It will show the "Song Name", a "Play" icon, "Move-Up" icon, "Move-Down" icon, and "Delete" icon. As you browse and view other videos, keep checking the "Favorite Video" box and you’ll see them start to stack up under the main video screen (see example below). Move them up or down on the list or delete, as you choose, and these selections will remain in place every time you return to that set of songs! Unfortunately, our "Auto Play Favorite Video" option has been disabled by UScreen's base programming and we're unable to get that feature working again. You can still organize and play individual movies on your list, they just won't autoplay. 

Another useful feature is the "Repeat" checkbox, which lets you repeat any video as it plays, until you uncheck or select another video. 

3) Catalog Favorites - If you've rented a set of songs that you have trouble finding again, just highlight the little heart and it will sort to the top of your catalog page, to help you easily get back to the right set, every time you log in!

If you have any questions or need help with anything, please email us at info@heidisongs.com, or call us M-F from 8:00-3:00pm PST at 909-331-2090. (Our office hours are currently limited and change during Summer months)